|
Today reminded me
that I need to
practice the methods
I already use and to
use the new ones I
learned as well.
Remember to say
"Thank You" more
often. Today was
great and it will
definitely help when
I am on the road.
George Ippolito,
Sales
Representative, Sowa
Tool
I learned the most
from following up
and following
through with my
customers. It helps
to keep myself and
our customers on the
same page. This
workshop was very
well laid out and
the small group
setting was great.
The course gave me
another perspective
on the sales
process. Marshall
touched on each
subject well and I
did not feel rushed
through.
Jason Baker, Field Sales Representative, Assinck Limited
Advance customer
service taught me
the importance of
consistency. If I
make sure all work
is consistent,
nothing will fall
through the cracks
and that leaves less
room for error. The
workshop was fun and
Marshall kept things
interesting.
Vickie Bain, Customer Service Representative, Coherent-AMT
Two things I learned
today. One; how
tools provide
consistent and
excellent customer
service. And two;
by adding additional
steps as part of my
standard process, I
can ensure better
customer
satisfaction. I
found today's course
informative and
relevant to my
customers needs.
Marshall was well
spoken and gave real
examples. He kept
the information
simple.
Shannon Betts, Customer Service Medical Equipment Coordinator
Coherent-AMT
Although I have been
in sales for some
time, I learned from
every part of the
course. The course
has made me think in
a different
perspective.
Marshall explained
things well and is
very knowledgeable
in what he does.
Joe DaRocha, Outside Sales, Assinck Limited
Today I learned how
to get feedback from
your client so that
you know exactly how
they feel and
perhaps how to
improve. Don't be
afraid to ask! The
materials were
relevant and
definitely useful to
take back to the
office. Marshall is
a great speaker, has
good examples and
was clear and
concise.
Heidi Wade, Inside
Sales, Coherent-AMT
Good workshop and
well rounded. I
learned a lot by
thinking about my
difficult customers
and how they must
feel about the
service we give.
Marshall is a good
instructor with good
knowledge of the
material.
Jesse St. Onge, Technical, Burkert Contromatic
Very informative and
it was great to see
that everyone
participated. I
learned a lot about
how to handle
complaints better
because of the
information Marshall
provided. Marshall
is very entertaining
while using
different methods
and letting the
group participate.
Mensur Bilkan, Customer Service, Burkert Contromatic
The workshop was
interesting and
educational. I
learned a lot about
preventative
customer service.
Marshall is a good
speaker and able to
keep the attention
of everyone.
Michelle Cifani, Receptionist, Burkert Contromatic
Lots of
information. Very
informative. It was
great because it was
open to everyone's
ideas. I learned
the most from the
part that showed how
processes and
customer service
goes a long way for
repeat business.
Also, the effective
communication
section was
interesting.
Marshall was great,
very knowledgeable.
Toni-Rose Caschera, Manager
- Business Solutions, Prior
Resource
It was a great
presentation that
involved all
participants
throughout the day.
Marshall had great
stories that all of
us could relate to.
It was nice to see
that some material
in your presentation
I have used and am
currently using. I
am on the right
track. Marshall, I
was very impressed
with your material
and more importantly
YOU!!! I have and
will continue to
recommend you.
Don Cheevers, Chief Leadership Officer, Business
Development, Armor
Personnel,
Prior Resource
Very informative,
lots of
information. I
learned the most
from looking at or
considering
customers'
perception of our
business. Marshall
has a great training
style and wonderful
stories. He keeps
everyone involved
and watches the
audience to ensure
the needs of the
participants are
being met.
Stacey Duggan, Chief
Leadership Officer,
Operations, Prior
Resource
Today's workshop on
Advance Customer
Service was good and
well presented. The
participants were
all involved and had
great input. I
found the day was
generally a review
but it reinforced
the methods I
already use.
Paul Groulx, Western Regional Manager, Tri-Lad
Great workshop! It
helped me to refocus
on what's important
- your customers. I
like the follow-up
and follow-through.
It made me aware of
its impact on your
business. Marshall
is an excellent
teacher.
Jeff
Ryan, Sales Manager,
Double R. Steel Inc.
Well done and well received. The modules reinforced and highlighted many of the things they have forgotten but are essential for their success. The rapport building component seemed to really strike home.
Elliot C. Bender, Executive Vice President, NAVASTONE Inc.
It was informative and useful information to be utilized in my growth. I like the interactive personal response sections.
Bill Catenacci Sales Representative, NAVASTONE Inc.
Smooth presentation with good delivery of material. Again, clear and effective speaker.
Tom Borelli, Regional Sales Manager, NAVASTONE Inc.
The workshop is insightful and it will be helpful to have these concepts documented.
Bill Tiltman, Regional Sales Manager, NAVASTONE Inc.
Good content, created substantial discussion among the sales representatives.
Michael Fulcher, Regional Sales Manager, NAVASTONE Inc.
Marshall is motivational and creates a spark.
Brian Shelfoon Sales Representative, NAVASTONE Inc.
Informative and helpful.
Rudy Banks Sales Representative, NAVASTONE Inc.
I found the focus was relative to Navastone sales. Marshall is a good speaker.
Jim Covington Sales Representative, NAVASTONE Inc.
Excellent content and presentations. All Marshall's presentations were interactive and included ‘real' situations.
Terry Carr Sales Representative, NAVASTONE Inc.
Very well done!
James Eckert Sales Representative, NAVASTONE Inc.
Very informative. I learned the most from the advance customer service section and how to build rapport. I wish we had more time. Marshall was absolutely great. His experiences and insights helped bring life to many issues and ideas.
Elita Amaral, Sales Support, Addressograph Bartizan
Excellent job! I learned a lot about how to be a better customer service rep. I learned about expectations, conflict and dealing with and how to treat people better. Marshall is very good at what he does.
Amber Verbeek, Customer Service, Addressograph Bartizan
Good. I learned to ask questions to diffuse the customers. I liked the way the stories tied in to the workshop.
Barbara Pugh,
Account Receivable,
Addressograph
Bartizan
Very informative and enjoyable. I learned the most from the customer service section and the attitudes you need to have to be successful. Marshall is well educated and easy to understand.
Claudette Palermo,
Customer Service,
Addressograph
Bartizan
Marshall came in with all the tools and the knowledge to pass on to us. Very well done! The listening was more important than I thought. You made us think as well as educate us.
Beverly Snider,
Customer Service,
Addressograph
Bartizan
It is a worthwhile course. The instructor has excellent communication skills and keeps the training very active. Excellent advice.
Maria Montero, Labtronics Inc.
Marshall empowers the attendees to think positively. He has good energy. The candies are good too.
Mike Funck, Labtronics Inc.
INSIGHTFUL!! Great slides and love the stories. Excellent!
Suzanne McInerney, V.P. of Business Development, The Staffing Edge Inc.
Very friendly and clear speaking, fun and comfortable. The overall session was very informative and well done. I cannot think of anything to improve it.
Brenda Szydlo, The Little Staffing Group
|
