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I loved learning
about the most
common objections
and brainstorming
ideas and responses.
This will
definitely stay with
me over the course
of my career and
personal
development. I
enjoyed talking in a
group discussion
regarding specific
obstacles and
scenarios. The
course was
enjoyable, helpful
and connects to what
we can relate to on
a daily basis.
Marshall is
extremely
knowledgeable and
able to apply his
knowledge directly
to our field. He is
easy to listen to!
Thank you!
Jennifer Avelar, Sales - New Home Specialist, Reid's Heritage
Homes
Marshall has
extensive sales
experience and his
examples help me to
apply the theory and
knowledge to my
industry.
Don't be put off by
an objection.
Continue the
conversation by
asking questions to
clarify and to
uncover an
opportunity. I
like the Five Step
Process. This is
something that I can
use.
Vic Mirabella,
Account Manager,
Priva North America
I learned the most
from the 5 Steps as
a process.
Marshall, this has
been very helpful
and I find your
presentation speaks
to our sales team
(relatable). Very
comfortable
presentation!
Denise Tari, Regional Sales Leader, Reid's Heritage Homes
In this workshop I
learned great ways
to help the customer
see value in our
products and/or
samples. It is
important to be
agreeable about
objections to open
the dialogue.
I enjoyed the
conversation at the
end, on addressing
specific objections.
Kristy van Beek,
Inside Sales
Representative -
Ontario
Clarion Medical
Technologies
The best part of the
course was the five
steps to handling
objections. It is
easy to practice and
follow these steps
with each
objection. The
balance of theory
vs. role-playing
(hands on) is
excellent! I liked
the theme, don't be
blind-sided and
distinguish between
positive and
negative objections.
The instructor was
upbeat, energetic
and had a good
perspective.
Shelly Ellacott, Sales - New Home Specialist, Reid's Heritage
Homes
I really liked the
Five Steps to
overcoming
objections. I
feel like this will
help me move forward
in the sales cycle
and I am excited to
implement the steps
into my routine.
Cameron Miller, Product Specialist, Phoenix AirMid Biomedical
Love it, thanks!
Marshall is always
professional and
holds attention
while interacting
with everyone.
Jackie Krysko, Sales Leader, Reid's Heritage Homes
I learned a couple
of things today.
First, sometimes you
win and some times
you learn. Second,
was the five steps
to overcoming
objections. The
course was great!
Travis Crawford, Sales Representative, Brown Packaging
Everything in
today's presentation
will be of enormous
value in my role.
Excellent course
and instructor, he
kept up the
momentum. Very
engaging!
Katy McKay, Associate New Home Sales, Reid's Heritage Homes
Today, I learned
that I need to
prepare more
responses to common
objections. Then I
need to practice
them.
Arend VanEck, Account Manager, MERAK Systems Corporation
I really enjoyed
listening to other
sales reps
objections and
feedback. I found
the course helpful,
it keeps up thinking
outside the box.
Marshall is easy to
listen to, fun and
he keeps the
conversation
interesting.
Debbie Mosser, Sales Representative, Reid's Heritage Homes
What I learned was
to ask more
questions to get the
real root of the
objection. I love
the 5 steps
approach. The
course is very
informative and has
a lot of relevance
to my job. Marshall
has lots of energy,
great insight and
relevant examples.
Heidi Wage, Inside
Sales, Coherent -
AMT
I will benefit from
the understanding
the fear of
objections and how
it impacts my
results. I must
take objections as a
positive and learn
about client
concerns instead of
giving up. Make the
client understand
instead of always
defending. Enjoyed
it very much! Also
enjoyed your CD's -
Thanks!
Cindy Varga, Information Director, Reid's Heritage Homes
Excellent workshop!
I learned to use the
tools of books and
others' experience
to handle common
objections.
Marshall is very
good.
Dale Siebold, Sales Representative, Reist Industries
It was good to learn
different tools than
I already use. I
learned how to stay
calm and to ask
others what their
experience has been
and how they deal
with things.
Derek Tulloch, Sales Representative, Allprint Ainsworth
A good, practical
course with real
life application. I
learned a lot by
discussing common
objections and their
answers - I'm
looking forward to
receiving the CD. I
will definitely be
able to use the 5
step repeatable
process. Well done
and at a good pace
today.
Dave Milne, Sales Representative, John Crane Canada
Very helpful. I
felt comfortable.
Great learning
environment. I
learned a lot about
understanding
objections and the 5
steps to cushion,
restate, etc….. A
lot of great
information to
absorb. Marshall is
very personable,
pleasant and has a
good rapport with
everyone in the
room. He made it
very comfortable to
ask questions.
Shari Nicklas,
Customer Service
Representative,
Allprint Ainsworth
Very educational,
informative and
insightful. I
learned the most
from overcoming
objections as it is
a huge part of our
job. Marshall was
energetic, attentive
and full of life.
His explanations
were thorough and
complete. I had a
great time, thank
you.
Drew Croll, Inside Sales, Diversco Supply Inc.
Great! Picked up
new information and
reviewed and brought
back information
from other
seminars. As
always, customer
service presents
challenges and this
seminar added to
information bank on
solving them.
Marshall is a
wonderful speaker.
He kept attention
levels at peak.
There was no nodding
off like at some of
the seminars I have
attended.
Ken Cook, Customer Service/Purchasing, Diversco Supply Inc.
Nice workshop with
lots of ‘tricks' to
answer customer
objections. I
learned to prepare
for objections
because it will help
me in my job.
Stephan Gamelin, Internal Sales/Customer Service, Diversco
Supply Inc.
Very useful in
handling different
objections that are
thrown at us
everyday. I learned
the five steps to
overcoming
objections as well
as sales posture.
Marshall has great
confidence and is
very knowledgeable
with sales
techniques.
James Huddle,
Diversco Supply Inc.
I really like the
five steps of
objections. I
learned that having
to address
indifference and
skepticism is a
usual occurrence. I
enjoyed all the
information.
Denice Verschuren, Territory Account Manager, Clinical
Research Dental
Today's workshop was
very informative. I
learned proper
questioning
techniques and how
to address
objections.
Marshall is very
professional and
well organized.
Corrie Evans, Customer Service Representative, Clinical
Research Dental
I really enjoyed
this session. It
was very
informative. Today
I learned how to
decrease the fear of
objections. I liked
the 3 F's.
Wonderful job,
Marshall!
Pina Blakley, Territory Account Manager, Clinical Research
Dental
Very informative and
great knowledge that
is applicable. I
learned how to
handle objections
better because they
come up on a daily
basis. Great
presentation, very
fluid and Marshall
used great examples.
Jo-Anne Richardson, Sales, Clinical Research Dental
It was a very good
recap of handling
objections. I
learned how to use
questions to handle
objections. This
workshop was very
well-paced.
Murray Skan,
Territory Account
Manager, Clinical
Research Dental
Today's workshop had
a lot of good
suggestions and
great examples were
provided. I learned
the five steps to
overcoming
objections.
Marshall is very
knowledgeable and
was able to relate
to our situations.
Wes Heymann, Territory Account Manager, Clinical Research
Dental
Very well put
together. Good
source of materials
with a different
perspective. The
interactive
role-playing was
great and we used
real life examples.
Marshall is an
excellent
instructor.
Jill Edwards, Account Executive, Execulink
Each training
session gets better
every time! I
learned the most
from the different
types of objections
and how to use them
to our advantage.
Marshall is
motivating, a great
explainer and has
great stories that
apply.
Jennifer Robins, Inside Sales, Execulink
Today I gained
knowledge on how to
welcome objections.
I learned how
important it is to
change my frame of
mind. Very
informative.
Pauline Howie, Key Account Manager, Dover Cone
Good foundation in
terms of theory.
Plus, a very
interactive
workshop. I learned
how to understand
and Identify
objections as part
of a healthy
dialogue within the
sales cycle.
Marshall has good
energy level and is
sincere and
sensitive in dealing
with each
individual.
Michael Carragher, VP, Southport Management
Great information
with a lot of new
ideas for me to
use. I learned the
most through the
interaction with
Marshall and with
other participants.
Marshall is
professional,
friendly and very
knowledgeable.
Sharon Essery, Owner, Designs by Sharon
Again, some very
good, new ideas. I
learned to be
prepared with
answers and
responses to
objections. It
shows credibility.
Alan Presley, Project Manager, Signalex
Thoroughly enjoyed
the course. It
covered everything I
anticipated and
more. I learned the
most from
overlooking
objections, the 5
steps and prepare,
prepare and
prepare. Marshall
is very solid,
personable and
knowledgeable.
Nigel
Day, Area Manager,
Sokkia
It was great to
learn what I was
doing wrong. The
best part was the
whole set up of the
five step process to
addressing
objections!
Grant Wedzinga, Sales Representative, Rockett Lumber
Very informative.
Very unintimidating.
I was able to see
objections as a
positive and not a
negative. They are
an opportunity to
show your expertise.
Phil White, Owner, White Advertising
Informative
workshop!
Qualifying
objections is
something I have
been struggling
with. This module
helped lay the
groundwork to assist
me in overcoming
objections.
Jason Filice, Sales
Representative,
Caster Medical
This workshop was very informative. I learned the most from the five steps to overcoming objections. Marshall is confident, knowledgeable. His honest passion is invigorating!
Kevin Browne,
Outside Sales, HVAC,
Marks Supply Inc.
Excellent. There was good information provided. Learning to deal with objections was the most helpful. I am very please with Marshall's performance and the examples he uses.
Lars Nielsen, Sales
Representative,
Marks Supply Inc.
Well presented. As always, very informative. The objectives were met and understood. I found it helpful to understand differentiation between objections, skepticism and indifference. Well done, Marshall!
Dave Davies, Outside
Sales
Representative,
Marks Supply Inc.
This workshop was definitely interesting. I learned how to address objections and focus on what is great and not the bad things. Marshall helps you to understand different situations.
Diane Beresh, Sales Representative, Marks Supply Inc.
That was one of the best sessions so far. Very useful.
Kevin Bokor, Sales Representative, Marks Supply Inc.
Today's session was good. It showed us how to overcome objections. Marshall seems to be positive at all times.
Ed Lambert, Sales
Representative,
Marks Supply Inc.
I feel these modules were applicable in our everyday dealings. I liked it. I learned the most from objections. As an
"order-taker" looking to be an
"outside rep" it was good to hear some of the objections that I wouldn't normally hear. Marshall was great today. I like the hands on approach and the stories of prior experiences.
Terry Ditmars, Sales Representative, Patene Building Supplies
Valuable information. Marshall has tailored strategies specific to our business but it is very beneficial for any company. I learned the importance of prospecting and also knowing how to handle objections. Marshall is enthusiastic and a great sales person. He truly sells the art of selling.
Peter Byl, Sales Representative, Patene Building Supplies
Very interesting workshop. I learned the most from the objections portion of the day. I don't need to be afraid to talk to people. Marshall is a very good instructor and I've leaned a lot in my first two sessions.
Roch Barrette, Sales Representative, Patene Building Supplies
I think it is an excellent workshop with lots of interaction. I learned how to answer objections and that there really is an answer for each one. Marshall is well spoken and enjoyable to listen to.
Greg Riediger, Sales Representative, Patene Building Supplies
A huge eye opener. We covered many issues I typically would never give a second thought to. I learned that the General Benefit Statement is a very, very helpful tool. Marshall is an excellent communicator and wears a nice suit.
Tim Morse, Sales Representative, Patene Building Supplies
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